Warranty Policy

At GVC Tech Store (gvctechstore.com), we are committed to providing reliable and quality technology products. This Warranty Policy explains the coverage applicable to eligible items.

Warranty Coverage

Warranty availability depends on the product type and condition:

New Products

• Manufacturer warranty applies (as specified by brand).
• Warranty duration varies by product and brand.
• Customers may need to contact the authorized service center directly for manufacturer warranty claims.

Used / Refurbished Products

• Selected used and refurbished devices may include a limited store warranty.
• Warranty duration (if applicable) will be clearly mentioned on the product page. This will be 3 months, 6 months and 1 year depending on the condition of the product. 
• Warranty typically covers hardware defects not caused by user damage.

What Is Covered

• Hardware malfunctions not caused by misuse
• Internal component failure under normal use
• Manufacturing defects

What Is Not Covered

• Physical damage (drops, cracks, liquid damage)
• Electrical damage caused by power surges
• Software issues or viruses
• Damage due to unauthorized repair or modification
• Normal wear and tear (battery wear, minor cosmetic marks)

Warranty Claim Process

To request warranty support:

  1. Contact us at info@gvctechstore.com

  2. Provide your order number and a clear description of the issue

  3. Attach photos or videos if required

Our team will guide you through the inspection and resolution process.

Repair or Replacement

If the issue is confirmed under warranty:

• The product may be repaired or replaced (subject to availability).
• In some cases, store credit may be offered.

Important Notes

• Warranty does not cover data loss. Customers are responsible for backing up their data.
• Shipping charges for warranty claims may apply unless otherwise stated.

We aim to ensure your satisfaction and provide reliable after-sales support across the UAE.

For warranty inquiries:
📧 info@gvctechstore.com